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Customer Service: Choice or Change?

Jocelyn Broderick

Does the customer actually count?

Nothing frustrates me more than bad customer service. After two years of trying to get a rebate on an unused cancelled ADSL line, it happened. Elation! I also changed the service, booked a time for installation and breathed a sigh of relief. Bomb drop! They arrived 4 and a half hours late with the wrong product, are invoicing me for a different more expensive service and the line is dead. How long will it take me to wake up? It’s time to change service providers. Clearly for them the customer doesn’t count.